Terms of Service

Last updated: 19th June 2025

1. Introduction

Welcome to EnergySmart EnerGlow Ltd ("we", "our", "us", or "Company"). These Terms of Service ("Terms") govern your use of our website located at energysmart-energlow.com ("Service") and the purchase of products from us.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

2. Company Information

3. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

4. Use Licence

Permission is granted to temporarily download one copy of the materials on EnergySmart EnerGlow's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

• modify or copy the materials
• use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• attempt to decompile or reverse engineer any software contained on the website
• remove any copyright or other proprietary notations from the materials

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by EnergySmart EnerGlow at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

5. Products and Services

5.1 Product Information

We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on our website. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors.

5.2 Pricing

All prices are stated in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without notice. However, if you have already placed an order, the price will not change.

5.3 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you have placed an order, we will contact you to discuss alternatives or provide a full refund.

6. Ordering and Payment

6.1 Order Process

When you place an order, you are making an offer to purchase the products. All orders are subject to acceptance by us. We may refuse any order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

6.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer (for large orders)

6.3 Payment Processing

Payment must be received before we dispatch your order. We use secure, encrypted payment processing systems. Your payment details are processed by third-party payment providers and are not stored on our servers.

7. Shipping and Delivery

7.1 Shipping Areas

We ship to addresses within the United Kingdom. International shipping may be available for certain products - please contact us for details.

7.2 Delivery Times

We aim to dispatch orders within 1-2 business days of payment confirmation. Delivery times depend on the shipping method selected:

• Standard Delivery: 2-3 business days
• Express Delivery: Next business day (orders placed before 2 PM)
• Special Delivery: Next business day with tracking and signature

7.3 Shipping Costs

Shipping costs are calculated based on the total weight and value of your order. Free standard shipping is available on orders over £25 within the UK mainland.

8. Returns and Refunds

8.1 Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in resaleable condition.

8.2 Exceptions

The following items cannot be returned unless they are defective:

• Custom or personalised products
• Perishable goods
• Items that have been used or modified
• Software or digital products that have been downloaded or activated

8.3 Return Process

To initiate a return, please contact us within 30 days of delivery. We will provide you with return instructions and, if applicable, a return shipping label. Return shipping costs are the responsibility of the customer unless the return is due to our error.

8.4 Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.

9. Warranty and Liability

9.1 Product Warranty

All products sold by EnergySmart EnerGlow come with the manufacturer's warranty. The warranty period and terms vary by product and manufacturer. We will provide warranty information for each product where available.

9.2 Limitation of Liability

In no event shall EnergySmart EnerGlow Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on EnergySmart EnerGlow's website, even if EnergySmart EnerGlow or an authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

10. User Accounts

10.1 Account Creation

You may create an account to access certain features of our Service. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

10.2 Account Security

You agree to immediately notify us of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

10.3 Account Termination

We reserve the right to terminate or suspend your account at any time for any reason, including but not limited to violation of these Terms.

11. User Content

11.1 Reviews and Comments

You may post reviews, comments, and other content on our website. By posting content, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, and distribute your content.

11.2 Content Standards

All user content must comply with our community standards. We reserve the right to remove any content that:

• Is unlawful, threatening, abusive, or obscene
• Infringes on intellectual property rights
• Contains spam or commercial solicitations
• Is off-topic or irrelevant to the product or service

12. Intellectual Property

12.1 Our Content

The Service and its original content, features, and functionality are and will remain the exclusive property of EnergySmart EnerGlow Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

12.2 Trademarks

EnergySmart EnerGlow and related logos are trademarks of EnergySmart EnerGlow Ltd. You may not use our trademarks without our prior written consent.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

14. Prohibited Uses

You may not use our Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service or any related website

15. Disclaimer

The materials on EnergySmart EnerGlow's website are provided on an 'as is' basis. EnergySmart EnerGlow makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, EnergySmart EnerGlow does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

16. Accuracy of Materials

The materials appearing on EnergySmart EnerGlow's website could include technical, typographical, or photographic errors. EnergySmart EnerGlow does not warrant that any of the materials on its website are accurate, complete, or current. EnergySmart EnerGlow may make changes to the materials contained on its website at any time without notice. However, EnergySmart EnerGlow does not make any commitment to update the materials.

17. Links

EnergySmart EnerGlow has not reviewed all of the sites linked to our website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by EnergySmart EnerGlow of the site. Use of any such linked website is at the user's own risk.

18. Modifications

EnergySmart EnerGlow may revise these Terms of Service at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these terms of service.

19. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

20. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

21. Entire Agreement

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

22. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other cause beyond our reasonable control.

23. Electronic Communications

By using our Service, you consent to receive electronic communications from us. These communications may include notices about your account and information concerning or related to our Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

24. Contact Information

If you have any questions about these Terms of Service, please contact us: